The web department processes orders Monday to Friday between 9.30 and 6pm. During the weekend, you may call the the shop for help with products, or send enquiries about your order on email@example.com.
For items we carry in stock you should receive your order within 3-5 working days, depending on where you are based in the UK.
Due to the wide choice and bespoke nature of our furniture and lighting items, most are not held in stock and we will order specifically for you in the finish, size, or colour you've specified at point of order. These items will be custom made as per your specifications. Delivery time varies by product and manufacturer, but you will always find the relevant delivery time stated on the product page of the website and on our order confirmation. Once orders have been received and checked at our warehouse we will arrange final delivery with our delivery partner at your convenience taking into account any regional schedules.
In the unlikely event that your order hasn't arrived within the period of time as stated at the point of order please contact firstname.lastname@example.org quoting your name and order number and we will investigate immediately.
Please check the dimensions at the delivery address for access (including doors, corridors and stairs), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. In some instances our delivery company can provide an access check at an additional charge if required. Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at additional cost.
London deliveries include installation, i.e. unpacking and assembling the goods. This does not include electrical installation or fitting to walls or ceilings.
Mainland UK deliveries are to the front door only unless by arrangement.
Highlands and Islands deliveries are not included in the Mainland UK charges or free delivery offer and may be charged at an additional fee so please check prior to ordering.
Web Standard Mainland UK charges
Small box £5.95 45x45x45cm
Medium box £9.95 55x55x30cm
Large box £24.95 80x80x90cm
If multiple envelope, small or medium items are ordered items are ordered you are charged a flat rate of £9.95 to ship all.
If multiple large boxes are ordered you are charged at £24.95 each item.
Outsize furniture and lighting deliveries to Mainland UK under £1500
London £75.00 two man installation
Outside London £150.00 to the front door
Free delivery limits for Mainland UK
Accessories orders above £100 free delivery
Lighting orders above £750 free delivery*
Furniture orders above £1500 free delivery*
*Does not apply to ex-display items or vintage pieces which require specialist handling /packing, delivery is then by quotation.
Overseas Delivery charges overseas are calculated atcheckout by our delivery partner UPS. Deliveries are to the door only. Countries outside the EEC may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information.
Please be aware that connection issues with the UPS website sometime occur. This may lead to the shipping quote being under or over estimated. To get an exact delivery quote please contact email@example.com.
Return of Goods Policy / Refunds Under the Distance Selling Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as made-to-order.
Returns are at customers' own expenses. We advise you use an insured, signed for service.
During November and December the return period is extended to the 10th of January 2014.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
We cannot refund or exchange made-to-order products Please only order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.
Made-to-order includes products whereby you select a fabric, lacquer, wood or paint finish at point of order.
Vintage and ex-display sale goods Are sold as seen and non returnable. Therefore we recommend goods are viewed prior to purchase.
International returns (Products sold outside the UK) Prior to dispatch we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh, but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can to our UK customers so please consider this before ordering.