Terms and Conditions of sale
Unless otherwise agreed in writing by Twentytwentyone, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.
No order will be entered into production until all the information from the buyer is received in writing by Twentytwentyone. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Twentytwentyone is not required to accept changes in order after the order confirmation is accepted and order placed.
After a confirmation is issued, the customer cannot cancel an order without the written consent from Twentytwentyone. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.
Twentytwentyone reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier, or any technical errors which may affect prices or information given on the website.
Delivery and transport
Delivery dates acknowledged by Twentytwentyone are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer).
Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Twentytwentyone in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. Please see our Delivery & Returns page for further information.
Customs and import duties are charged once the parcel reaches its destination country, these charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Goods will be held free of charge for a maximum of 14 days at our warehouse. After that period the purchaser will be invoiced for warehousing at a rate of £7.50 per cubic metre per week, with a minimum storage charge £15+vat.
All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to Twentytwentyone within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.
Twentytwentyone may not accept claims for damage resulting from storage by the buyer or storage by Twentytwentyone on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which Twentytwentyone has no control over.
Goods may only be returned after an agreement, in writing between Twentytwentyone and the buyer.
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as made-to-order.
Returns are at customers' own expense and risk, we advise you use an insured, signed for service.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Returns should be packaged carefully and returned to:
TwentyTwentyOne Returns 18c River Street, London, EC1R 1XN
Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage.
Damaged / Faulty Items.
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact firstname.lastname@example.org as soon as possible so that we can resolve it for you promptly.
Made To Order Products
We cannot refund or exchange made-to-order products. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made-to-order by the manufacturers we work with and imported from overseas. Therefore it is not possible to return these items. We will contact you via email to confirm your order details are completely correct before we place the order with the supplier.
The item will be noted as made-to-order if it is non-returnable on the sales order. You have 7 days to amend your order from receipt of this email. Please only order if you are sure that the item and finish are right for your needs as you may not be able to change the order after the item has entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.
Made-to-order is furniture and lighting items whereby you select a fabric, colour, material finish or size at the point of order.
Vintage and ex-display sale goods
Are sold as seen and non-returnable. Therefore we recommend goods are viewed prior to purchase.
Please note that, unless otherwise specified, all electrical components are produced for the UK and European market. Please enquire about the use and suitability of electrical items outside of these locations.
International returns (Products sold outside the UK)
Prior to dispatch, we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. We currently only have a UK office and we simply cannot offer the same level of after-sales service to non-UK customers as we can to our UK customers, so please consider this before ordering.
Prices on the website include VAT at the current rate. We reserve the right to amend prices at any time. It may be necessary to change prices up or down, this also includes any change to the rate of VAT. Any change in price will be confirmed to you when ordering.
Terms of Payment
All prices are based on full payment upon receipt of invoice unless otherwise stated in writing by Twentytwentyone. If the goods are received in an incomplete state, require adjustment or repairs, payment in full is still due on the due date. Twentytwentyone will investigate immediately and take appropriate action to resolve the situation.
Delay or default of payment: For account holders failure to settle your account within the agreed period will automatically change your account with us back to a Pro-forma basis. No further orders will be despatched until all amounts are settled in full. We reserve the right to terminate any trading agreements and will charge interest at 1.5% per month (variable) on all overdue accounts.
Reservation of title
Twentytwentyone remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Twentytwentyone can, by registered letter, request the return of goods without losing any rights of suit. Further, Twentytwentyone has the right to cancel orders by written notification.
Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.
Every effort is made to ensure that this website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account, Twentytwentyone will not be liable for loss or damage which may occur if you fail to protect your password. The Twentytwentyone website may contain links to external websites that are not in any way affiliated with Twentytwentyone. Please note that Twentytwentyone does not guarantee the accuracy or completeness of any information on these external websites.
Portrayal of Products
We endeavour to accurately depict our products. However, some slight variation may occur. Images should be used as a guide only. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users' screens. All measurements provided are approximate.
Intellectual Property Rights
All rights, including copyright for this website, are owned or licenced to Twentytwentyone Ltd. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Twentytwentyone unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. Twentytwentyone grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by the law of the United Kingdom. All rights reserved.
The information contained on the Twentytwentyone website (the "Service") is for general information purposes only. We make every effort to ensure that the information on the Twentytwentyone website is current and correct, however, we cannot guarantee that the information will be accurate, current or complete at all times and assume no responsibility for errors or omissions in the contents on the Service.
In no event shall Twentytwentyone be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract or negligence, arising out of or in connection with the use of the Service or the contents of the Service. Twentytwentyone reserves the right to modify the contents of the Service and terms and Conditions without prior notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information. Twentytwentyone does not warrant that the website is free of viruses or other harmful components.
Twentytwentyone Ltd. is registered in England as twentieth century design ltd.
no. 3174958 (Head Office and Showroom)
Contact customer services:
Call: 020 7837 1900
Or write to us at:
Twentytwentyone 18c River Street, London, EC1R 1XN
(Customer services are available weekdays 9.15am – 17.45pm, Saturday 10.00am – 17.30pm GMT).